These terms and conditions govern all bookings made with Travel Luxuries Adventure ("TLA", "we", "us"). By paying a deposit or making a booking, you confirm that you have read, understood, and agreed to these terms on behalf of yourself and all members of your party.
1. Booking & Confirmation
A booking is confirmed when we receive a completed booking form and a non-refundable deposit of 30% of the total tour cost. We will send you a written booking confirmation within 48 hours of receiving your deposit. The remaining balance is due 60 days before the tour departure date.
For bookings made within 60 days of departure, full payment is required at the time of booking.
2. Pricing
All prices are quoted in US Dollars (USD) unless otherwise specified. Prices include the services listed in your specific package itinerary. Prices do not include international flights, Tanzania visa fees, personal travel insurance, gratuities, or personal expenses unless explicitly stated.
We reserve the right to adjust prices due to changes in park fees, fuel costs, or exchange rates. Any price changes will be communicated to you before your balance is due, and you may cancel without penalty if you do not accept the revised price.
3. Cancellation by You
All cancellation requests must be made in writing to info@travelluxuriesadventures.com. The following charges apply based on the number of days before departure on which we receive your cancellation:
| Days Before Departure | Cancellation Charge |
|---|---|
| 60 days or more | Deposit only (30%) |
| 30–59 days | 50% of total tour cost |
| 15–29 days | 75% of total tour cost |
| 14 days or fewer | 100% of total tour cost |
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation.
4. Cancellation or Changes by Us
We reserve the right to cancel or modify a tour if minimum group numbers are not met, if circumstances beyond our control make the tour unsafe or impossible to operate, or for other reasons of force majeure (see Section 8).
If we cancel your tour before departure, we will offer you either a full refund or an alternative tour of equivalent value. We are not responsible for airline tickets, accommodation, or other costs you may have incurred independently.
5. Travel Insurance
Comprehensive travel insurance is mandatory for all participants on Kilimanjaro treks and strongly recommended for all safari tours. Your insurance must cover: trip cancellation, medical evacuation, emergency medical treatment, and personal accident. You must carry proof of insurance during your trip.
Tanzania's mountain rescue and medical evacuation services require payment before assistance is provided. Without adequate insurance, you bear full personal responsibility for these costs.
6. Health & Fitness
You are responsible for ensuring you are medically fit to participate in your chosen tour. For Kilimanjaro treks, we recommend a medical check-up before booking. You must disclose any pre-existing medical conditions that may affect your safety or the safety of others in your group.
Our guides have the authority to exclude any participant from an activity if, in their professional judgement, continuing poses a safety risk to that participant or others. No refund will be given in such circumstances.
7. Accommodation & Itinerary Changes
Itineraries shown on our website are indicative. We reserve the right to make changes to itineraries, routes, or accommodation due to weather, park conditions, road access, wildlife movements, or other operational reasons. We will always substitute accommodation of equivalent or higher standard. No refunds are given for such changes.
8. Force Majeure
We accept no liability for failure to perform our obligations due to circumstances beyond our control, including but not limited to: natural disasters, war, civil unrest, pandemics, government travel restrictions, park closures, airline cancellations, or severe weather events. We will endeavour to offer alternative arrangements or partial refunds where possible, but are not obligated to do so.
9. Liability
Travel Luxuries Adventure acts as a tour organiser. We accept responsibility for the proper performance of our services. We do not accept liability for loss, damage, or injury arising from: your own actions or negligence, the actions of third parties unconnected with our services, or circumstances that could not be foreseen or avoided.
Our total liability to you in any event shall not exceed the total price paid for your tour.
10. Complaints
If you are dissatisfied with any aspect of your tour, please raise the issue immediately with your guide or our operations team so we can attempt to resolve it on the ground. If the issue is not resolved to your satisfaction, submit a written complaint within 30 days of your return to info@travelluxuriesadventures.com. We will respond within 28 days.
11. Governing Law
These terms and conditions are governed by the laws of the United Republic of Tanzania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Tanzania.
12. Contact
For questions about these terms, contact us at info@travelluxuriesadventures.com or on WhatsApp at +255 742 079 490.
